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The Roundtable on Sustainable Palm Oil (RSPO) and complaint resolution: Guidance on submitting a complaint for civil society organisations and local communities

This booklet is produced by the Forest Peoples Programme (FPP), who has been closely involved in the RSPO’s standard setting and public review processes, although it is not a member of the RSPO. Over the past decade, FPP and its grassroots, national and international partners in Africa and Southeast Asia have sought to ensure that the RSPO both adopts and upholds standards consistent with international human rights law and respect for the rights of local communities and indigenous peoples. This document sets out the RSPO’s system for resolving disputes. It provides basic information and guidance to civil society organisations and affected local communities on how the RSPO complaint process works and the various steps involved in submitting a complaint.

PDF document icon rspocomplaintsresolutionguidancescenglishfeb2013.pdf — PDF document, 420 KB (430842 bytes)