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Step 4: Identify your desired outcomes

Before filing a complaint, it is important to identify your desired outcomes, because these may influence your choice for a specific grievance mechanism over another.

Examples of desired outcomes could be:

  • Change the behaviour or policy of a company/institution/government
  • Prevent or stop company operations and activities
  • Gain compensation and remedy for affected communities and workers
  • Achieve a fact-finding mission to establish violations
  • Bring political attention to your case
  • Raise public awareness and increase pressure by the public on a company
  • Encourage divestment in the company by investors that prioritise sustainable development and adherence to social and environmental standards.


Step 5: Choose the appropriate grievance mechanism

Step 6: Prepare for the complaint

Step 7: Write the complaint

Step 8: File the complaint

Step 9: Engage in the process

Step 10: Follow-up