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Step 3: Map the grievance mechanisms that may apply

Mapping grievance mechanisms that may apply to your issue includes examining each mechanism’s eligibility criteria and scope.

Also look into grievance mechanisms that are available at the company or project levels, at financing institutions or at the national or international level. It is possible that multiple grievance mechanisms apply to your case.

 

Step 4: Identify your desired outcomes

Step 5: Choose the appropriate grievance mechanism

Step 6: Prepare for the complaint

Step 7: Write the complaint

Step 8: File the complaint

Step 9: Engage in the process

Step 10: Follow-up