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Multinational corporate activity may contribute to or cause environmental abuses and the violation of individuals, workers and communities’ human rights, particularly in the Global South. When taking legal action to hold companies accountable for their misconduct, victims are often confronted with weak governance, inadequate legal frameworks, and/or poor implementation of regulation and court decisions.

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Although grievance mechanisms are not a substitute for legal action such as court cases, they can be used by victims of human rights abuses and other violations by companies as a way to seek remedy. This website is part of our Human Rights and Grievance Mechanisms programme. This programme focuses on making non-judicial grievance mechanisms accessible and effective for affected individuals, workers, communities and civil society organisations seeking to prevent, stop and remediate negative impacts caused by business activities.


Who is this website for?


This website is for individuals, workers, communities and civil society organisations who need information and tools to file complaints against a company, business or multinational corporation to address corporate human rights abuses, seek justice and/or obtain reparation.



Getting started with access to justice

To start, we suggest you familiarise yourself with the who, what, when, where, why and how of grievance mechanisms. Next browse through the different grievance mechanisms descriptions and tools and resources to find out which mechanism is most appropriate for your case. Use the Example Step-by-Step guide as a handy companion. This guide will help you to become familiar with the types of issues you may need to consider, decisions you may need to make, activities you may need to conduct and information you may need to document in order to file a complaint with a grievance mechanism.

Using complaints procedures in case of human rights violations

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