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Grievance mechanisms for human rights violations

Grievance mechanisms exist at the project, company, sector, national, regional and international levels. They may directly address a company’s behaviour and responsibilities, a government’s obligation to protect citizens or an institution’s duty to comply with its policies and procedures. Grievance mechanisms also vary in objective, approach, target groups, composition, government backing, procedure and costs.

The Human Rights & Grievance Mechanisms programme has produced and gathered materials on the following mechanisms. Many of these – such as the OECD’s Guidelines for Multinational Enterprises and the World Bank’s Office of Compliance Advisor Ombudsman – have often been used by civil society groups seeking to address corporate misconduct.

 

Overview of:

 

How to file a complaint against a company that violates human rights

For general information about grievance procedures and how to get access to remedy, please read the introduction and the step-by-step guide to filing a complaint.